Device Replacement Policy
Customers can avail of the replacement facility subject to the following conditions:
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In case of a problem with the product (such as breakage, tear, wrong size, product not working, discrepancy in the image of the product, etc.), you can get a replacement.
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In such cases, the product must be in its original condition, including the box.
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You must email us at qgreen.ae2022gmail.com or register a complaint at 00971 50 890 5592 within 48 hours of receiving the delivery.
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You must return the product to the Masctech office within a maximum of 7 working days at your own responsibility.
Note: Our complaint team will call you for any complaints related to products and services. We would like to keep your phone number active until your complaint is resolved. If the number provided by you is not active, please provide an alternative number. You must inform us of the medium of refund. We will provide any assistance within 15 working days, if necessary.
